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Electronic appeals
ATTENTION!
On January 02, 2023, amendments and additions made tothe Law ofthe Republic of Belarus No. 300-Z "On Appeals of citizens and legal entities" dated 18.07.2011 came into force. In this regard, the procedure for submitting electronic appeals has changed.
Now electronic appeals are submitted through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal entities обращения.бел.
On January 02, 2023, amendments and additions made tothe Law ofthe Republic of Belarus No. 300-Z "On Appeals of citizens and legal entities" dated 18.07.2011 came into force. In this regard, the procedure for submitting electronic appeals has changed.
Now electronic appeals are submitted through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal entities обращения.бел.
Procedure for reviewing requests
Procedure for reviewing requests
The special section "Electronic appeals" was created for receiving electronic appeals of citizens and legal entities sent to the address of the Unitary Enterprise "Zelenstroy of the Central District of Minsk" in accordance with the Legislation of the Republic of Belarus.The Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities".
An electronic request can only be sent using this category "Electronic requests".
To messages sent to your email address cen.mzs@tut.by UE "Zelenstroy of the Central district of Minsk" does not applyThe Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities". Responses to such messages are not sent.
Electronic applications must be reviewed no later than 15 days from the day following the day of registration of applications, and those requiring additional study and verification-no later than 1 month.
An electronic request can only be sent using this category "Electronic requests".
To messages sent to your email address cen.mzs@tut.by UE "Zelenstroy of the Central district of Minsk" does not applyThe Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities". Responses to such messages are not sent.
Electronic applications must be reviewed no later than 15 days from the day following the day of registration of applications, and those requiring additional study and verification-no later than 1 month.
An electronic appeal of a citizen must contain:
An electronic appeal of a citizen must contain:
- surname, proper name, patronymic (if any) or initials of the citizen;
- address of the citizen's place of residence (place of stay) ;
- applicant's email address;
- statement of the essence of the appeal.
An electronic request of a legal entity must contain:
An electronic request of a legal entity must contain:
- name and / or address of the organization or position of the person to whom the request is sent;
- full name of the legal entity and its location;
- applicant's email address;
- statement of the appeal's essence;
- last name, proper name, patronymic (if any) or initials of the manager or person authorized to sign appeals in accordance with the established procedure.
Appeals that are considered on their merits are left without consideration:
Appeals that are considered on their merits are left without consideration:
- they are not written in Belarusian or Russian;
- they do not contain the surname, proper name, patronymic, or address of the citizen's place of residence (place of stay).;
- do not contain the full name of the legal entity and the address of its location, surname, proper name, patronymic of the head or person authorized to sign appeals in accordance with the established procedure (for legal entities).;
- they contain text that cannot be read;
- they contain obscene or offensive words or expressions;
- they are submitted by the applicants ' representatives, and no documents confirming their authority are attached to them;
- appeals are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedure, economic procedure, criminal procedure legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, appeals are appeals of an employee to an employer, or in accordance with legislative acts, a different procedure for filing and considering such appeals is established;
- requests contain issues that are not within the organization's competence to resolve;
- the applicant has filed a second appeal, including one entered in the book of comments and suggestions, and it does not contain new circumstances relevant for the consideration of the appeal on its merits.;
- correspondence with the applicant on the issues set out in the appeal has been terminated.
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